1. Please make sure you have wrote full name / complete address / correct post code and telephone no.
If you need to change shipping information,pls tell us as soon as possible.
2. China post air mail :normally takes 15 – 120 workdays to worldwide.
Epacket : 10-30 days.
Express: 5-10 days.(ems 10 -20 days)
3. Buyer has responsibility to pay customs tax,more tax questions,pls contact your country customs or seller.
4. According to the Aliexpress rules:
If you do not receive it after we sent out 60 days(Russia and Argentina 90days,Brazil 120 days),we will refund money to you immediately.
But there are many uncontrollable factors on international shipping,such as,nature disaster / holidays / post strike / war etc.
So your parcels maybe delayed some days or lost,i hope you can wait more than 60days(Russia and Argentina 90days,Brazil 120days).
5. If you do not received parcels in normally time,pls contact us for checking,but not open dispute without contact.
Thanks for your kindly understanding and patience.
Refund & Returns & Resend
1. If there are any problems with our product,you can request returning or refunding within 7days after receiving the items.
Please contact with our customer service first before returning or opening dispute to against us.
2. All items must be returned in their original conditions,or we will refuse to make a refund.
The buyer is responsible for all charges occurred in returning process.
3 .If you receive damaged or wrong goods,pls send us package and product photo to us immediately, then we will resend or refund to you.
If you are satisfied with our product,please give us all five-star feedback.Any questions pls contact us immediately.
Have a nice day,thanks.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.